Privacy Policy
At The Hide Kāpiti, your privacy is important to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and store it. This policy explains how we handle your data in accordance with the New Zealand Privacy Act 2020.
What information we collect
We collect personal information that you provide directly to us, such as:
Your name and contact details (email address, phone number)
Booking and payment details
Any special requests or information shared in your communication with us
We may also collect general website data (such as page visits or browser type) through cookies or analytics tools to help improve our website and guest experience.
How we use your information
We only use your personal information for purposes directly related to your stay or communication with us, including to:
Process and confirm your booking
Communicate with you before, during, and after your stay
Respond to enquiries or feedback
Send occasional updates or offers (only if you’ve opted in)
Improve our services and website
We will never sell, rent, or trade your personal information to third parties.
How we store and protect your data
Your personal information is securely stored and accessed only by authorised team members.
Where possible, we use reputable, secure third-party services for payments and website hosting that comply with modern data protection standards.
If a data breach were ever to occur, we would take immediate steps to contain it and notify affected parties as required under the Privacy Act 2020.
Cookies and Analytics
Our website may use cookies to enhance your browsing experience and gather anonymous visitor statistics. You can disable cookies in your browser settings if you prefer.
We may also use analytics tools (such as Google Analytics) to understand how visitors use our site and to make improvements.
Your Rights
You have the right to:
Access any personal information we hold about you
Request correction of inaccurate information
Ask for your data to be deleted, where applicable
To make a request, please contact us at info@thehide.nz
Third-party links
Our website may include links to other websites or booking platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Contact us
If you have any questions or concerns about this policy or how your data is handled, please contact:
The Hide Kāpiti
Email: info@thehide.nz
Location: Maungakotukutuku Valley, Kāpiti Coast, New Zealand
Last updated: October 2025
